I recently enjoyed lunch at https://www.thecheesecakefactory.com/menu/ behind the Quakerbridge Mall in Lawrenceville, New Jersey with my wife. I’ll need to say, I was disappointed with the look of the restaurant, but pleased about the food, service and pricing. It’s not a bad place for couples to enjoy a nice meal for $30, but there are some glaring issues that might be turn offs for other clients.
Let’s begin with the positives. The service was great! We were seated immediately, and waited will no longer than 5 minutes before our waitress took our drink order. She was one of the best waitresses We have ever encountered, just about the most patient, just about the most professional. It was clear that she cares about her customers’ needs. We noticed that our napkins were dirty, had crumbs on them, and our table had crumbs onto it. My wife’s bread plate had crumbs into it. Okay, that’s a poor, nevertheless it fits the discussion. The waitress apologized, immediately took away our dirty plates and napkins and replaced them with clean ones.
I ordered the Factory Burger, that is a hamburger, covered with cheddar cheese, served on the wheat loaf topped with sliced almonds. Very interesting! I actually have never eaten a hamburger on a wheat loaf. It was an excellent burger, perhaps a touch too much pepper, however it was juicy, flavorful, and cooked just the way I requested. The meal came with a little, tin canister of shoestring fried potatoes, that had been crispy and delicious!
My partner ordered the Skinnylicious Chicken Pasta, which is produced with Gemelli Pasta sauteed chicken breasts, fresh basil and fresh tomatoes. Warning to all customers! The chefs on the Cheesecake Factory LOVE pepper! My wife sent her food back as it was too spicy. The waitress was patient and kind about taking the dish back and replacing it with an all new one with no pepper. We can’t fault the chefs for the one! They will serve it to you personally without pepper if you request it like that. My partner never specified no pepper. Okay, that one was on us! So, if you order the Skinnylicious Chicken Pasta, and you also usually are not a fan of spicy food, make sure you specifically demand no pepper.
Anyway, the cost of that meal was just over $30. Which had been very affordable! I was somewhat confused as to who exactly was serving us. Our waitress took our order and checked on us frequently, but another person brought our food to us. In fact, a third unknown person introduced my wife’s replacement dish. The number of people need to be involved for 2 customers? We had been speaking to a waiter and didn’t know his name. I suppose I could have asked, but I am a fan of the wait staff wearing name tags. Not one of them in the restaurant were wearing name tags. I just think it adds an individual touch for your customer.
I mentioned this earlier, however the table had crumbs into it, and our napkins had crumbs to them. In addition, a floor round the restaurant was filthy, the silverware had spots onto it, the wait staff was dressed in all white (uggh) and the greeters were dressed in all black (uggh).
The biggest issue was the menu. It’s too complicated! Pages and pages of things, wines, specials, etc. The waitress even commented on the menu’s girth. My spouse has eaten on the Cheesecake Factory before, so she has a favorite item jpnvlz the menu, which she ordered in the interests of time. I felt like I used to be reading a novel as opposed to a menu! I felt rushed just as if I had to just hurry up and pick something. I actually have undoubtedly that everything on the menu is tasty, however for those in a rush, it can be a difficulty.
Okay, to sum it, the food at Cheesecake Factory was delicious, the service was great, the pricing was reasonable, nevertheless the menu was too large and the appearance was sloppy and unkempt.
I am not a fan of checking out or wearing someone else’s leftovers. That was an enormous switch off for me personally! That left a bad first impression to me! It’s not a thing that even great food or great service can overcome, in my opinion. I am going to not rush to The Cheesecake Factory in that particular location. I might eat there should i be in this area, however i will never go out of my approach to eat there down the road.